Refund & Replacement Policy
Effective Date: [May 1, 2025]
Last Updated: [May 1, 2025]
At American Piping and Drumming Apparel, LLC. (APDapparel.com), customer satisfaction is very important to us. Each of our products is custom made specifically for you. Because of this, we do not accept returns or offer refunds for buyer’s remorse or accidental orders. However, we’re happy to help if there is a problem with your order due to damage, defects, or fulfillment errors. Please double check sizing and contact us if needed. Most products run normal sizing, but for the products that run small or large there will be information about this on the specific product page.
📦 What Items Are Eligible for a Refund or Replacement?
We offer refunds or replacements in the following situations:
- Damaged Products: Items that arrive with printing issues, tears, or broken components.
- Misprinted Items: Errors in design placement or incorrect graphics from our production team.
- Incorrect Items: You received a product different from what was ordered.
- Lost in Transit: Packages that do not arrive within the estimated delivery window.
📸 Proof Required: To process a refund or replacement, we require clear photos of the product and packaging showing the issue. We may also need the damaged product sent back to us (if this is needed we will take care of shipping costs)
For above Items in this category we will take care of shipping costs.
- Incorrect size selection (please refer to our detailed size guides before ordering), We will try to replace or refund on a case by case basis. Please contact us with sizing issues or questions.
For all sizing issues, You will be responsible for shipping costs. We may also require the product sent back to us (if this is needed, you will be responsible for those shipping costs as well)
🚫 What Items Are Not Eligible?
We do not issue refunds or accept returns for:
- Buyer’s remorse or change of mind
- Delayed delivery due to courier issues once the order has shipped
- Orders with incorrect addresses entered by the customer
- Normal wear and tear
⏱️ Timeframe to Request a Refund or Replacement
All refund/replacement requests must be submitted within 30 days of the delivery date. Requests after this period may not be accepted. Call for special circumstances such as Gifts.
💳 Refund Process
If your refund request is approved:
- You will be notified via email.
- The refund will be issued to your original payment method within 5–10 business days.
- If a replacement is preferred, a new order will be placed at no additional cost.
🔁 Exchanges
Due to the custom nature of our products, we do not offer exchanges. Please double-check sizing and order details before checkout. If a Replacement is needed, we will determine this on a case by case basis.
📬 How to Start a Refund or Replacement Request
Please email us at Jason@APDapparel.com with the following information:
- Full Name
- Order Number
- Description of the issue
- Photos showing the product and packaging
Our customer support team will respond within 2–3 business days.
📍 Shipping-Related Issues
We are not responsible for delays or issues caused by shipping carriers once the product has left our fulfillment center. However, we will assist you in tracking your order and providing necessary documentation.
If your order is marked as delivered but you haven’t received it, please first contact your local post office or carrier before reaching out to us.
If you have contacted your local post office or carrier first and the package was deemed to be lost or stolen in transit. Contact us. You may need to provide evidence of the package being lost or stolen, but we will try to expedite a replacement to you or refund it if needed.
If damaged in transit, please refer to the Damaged products above.
❓Need Help? If you have questions or concerns, don’t hesitate to reach out. 📧 Email: Jason@APDapparel.com
🕒 Phone Support (1-254-900-5822) Hours: Monday–Saturday 2 PM to 7 PM CST/ Sunday- Closed (you can call and leave a message,we will respond as soon as possible on Monday.)